Nork Clinic

63 Nork Way, Banstead, Surrey, England, SM7 1HL 43 reviews

Reviews

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18th March 2015


Again waiting 20 - 30 minutes after the appointment time for a doctor! Over 2 -3 years and dozen visits every time. I'm left waiting for 20 - 40 mins having arrived on time. I've written several times complaining but never had a reply. Should I write to the BMA/PCT direct?

12th June 2015
Response from Nork Clinic

Thank you for your comments and sorry you had to wait. Doctors do run late alot of the times as some patients come with more then one problem even though we do say 1 problem per consultation but this is always not the case and the Doctor has to take the time to deal with this which means there is a knock on effect when seeing the next patient. Doctors who are on call may have to deal with an emergency during their surgery too, which does happened but not very often and this can also lead to patients waiting. We have now added catch up slots for doctors inbetween seeing patients so that Doctors can try to catch up. BMA are considering changing routine patient consultation time from 10 to 15 minutes but accroding to NHS England guidelines , routine appointments are still 10 minutes until we are advised in the future. Thanks Nork Clinic

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18th March 2015


Ease of getting an appointment seeing and doctor quickly. Reception staff helpful.

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18th March 2015


Always when I ring from appointment at 8:30 am. I given a space. I have suffering with IBS/candid for many years and doctors are always caring and patient. Many thanks for that.

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18th March 2015


I waited over thirty five minutes over my appointment time.

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7th January 2015


The fact I come in for a same day appointment, got one and doctors was concerned enough to want me to return later for second short appointment and seemed very concerned and careing and explained everything.

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